Repair and Return Policy

Faulty or Damaged Goods:

• Customers must report any product faults or damages within 7 days of delivery.
• A return assessment fee of $100 may apply if the business picks up the faulty goods.
• If the delivery address is more than 70 km from the nearest store, the customer is responsible for returning damaged goods.

Repair Process:

• Customers must contact us via email with a description and photos of the defect.
• Right Choice Furniture will assess the claim and determine whether a repair, replacement, or refund is applicable.
• Repairs will be conducted by qualified professionals, and timelines may vary based on product type and severity of the issue.

Return Conditions:

• Returns will only be accepted for faulty or defective items.
• Products must be unused, in their original packaging, and include all accessories and documentation.
• Returns due to change of mind are not accepted.

Return Shipping Costs:

• If a return is approved, the customer may be responsible for return shipping costs unless otherwise stated.
• If the fault is confirmed, Right Choice Furniture may cover return shipping costs at its discretion.

Assessment and Processing Time:

• Returned products will be inspected, and a final decision will be communicated within 7-14 business days.
• If a replacement is issued, delivery times may vary based on stock availability.

We also recommend reading the Terms and Conditions of Sale carefully—including the delivery information—when making an online purchase, as well as the Refund Policy.