Refund Policy – Right Choice Furniture and Home Decor

Eligibility for Refunds:

• Refunds are only available for faulty or damaged items in accordance with Australian consumer law.
• Customers must notify us of any product defects within 7 days of delivery and provide proof of purchase.

Refund Process:

• Customers must contact us via email with a description and photos of the defect.
• Right Choice Furniture will assess the claim and determine whether to repair, replace, or refund the item.
• If approved, refunds will be processed via the original payment method within 7-14 business days.

Non-Refundable Situations:

• Change of mind purchases are not eligible for refunds.
• Products that have been assembled, altered, or used improperly will not qualify for refunds.
• Natural variations in materials (e.g., timber grain, leather creases, fabric pilling) are not considered defects.

Layby Refunds:

• If a layby is canceled, a 20% cancellation fee applies, and any additional storage fees incurred must be paid before a refund is issued.

Returns and Shipping Costs:

• If a refund is approved, the customer may be required to return the product at their own expense, unless otherwise stated.
• If the fault is confirmed, Right Choice Furniture may cover return shipping costs at its discretion.

We also recommend you to read the Terms and Conditions of Sale carefully- including  Repair and Return policy- when making an online purchase.